Terms and Conditions

10th June 2025

Version 2.0

Please read these terms and conditions carefully before using the Website Application ("Terms"), as they set out the basis on which Customers and Energy Suppliers (as defined below) are allowed to use the Website Application.

The Website Application is operated by Future Energy Associates Ltd (company number: 12474709) trading as Tariff Tribe ("We", "Us", "Our"). Our registered address is 6a Hermitage Road, Hermitage Road, London, England, N4 1DB.

"You" or "Your" means the person or entity who uses the Website Application being either:

a non-domestic business customer to whom We agree to supply the Services, who satisfies the following eligibility requirements: (a) has energy supply classed as non-domestic; and (b) is able to sign energy contracts on behalf of its business ("Customer"); or
(a) the Customer's existing energy supplier; or (b) any third party energy supplier, in each case who has a licence from Ofgem to supply energy, as may be selected by Us or listed on: www.tarifftribe.co.uk from time to time (each the "Energy Supplier"),

Anyone using the Website Application must be over the age of 18.

By accepting these Terms as set out below, You confirm that You accept these Terms and agree to comply with them.

If You are an Energy Supplier, prior to Your use of the Website Application, We will create an account on Your behalf and email the Terms to You, before supplying You with Your account credentials. You must confirm Your acceptance of these Terms by emailing Us at support@tarifftribe.co.uk.

If You do not agree to these Terms, You: (a) must not accept these Terms; and (b) must not use the Website Application.

1. Terms

1.1 These Terms set out Your rights and obligations related to Your use of:

Our website application software and any updates or supplements to it ("Website Application"), which is licensed to You;
the services provided by Us to You via the Website Application to which the Customer chooses to subscribe to from time to time, whereby Customers are provided with energy contract offers by Energy Suppliers ("Services"); and
the related online documentation that is available on the Website Application ("Documentation").

1.2 Our VAT number is: 365584169.

1.3 We have developed the Website Application so that:

Our Customers can provide Us with information regarding their requirements for energy supply, to enable Energy Suppliers to review Our Customers' information and bid for contracts for the provision of energy supply to Our Customers;
Energy Suppliers may be able to review the information provided by Customers within the Website Application and bid for the provision of energy supply to a group of Customers rather than individual Customers ("Energy Bundle").

1.4 We recommend that You print a copy of these Terms for Your future reference.

1.5 Any communications that We make with You will be in English language.

1.6 Our Website Application and the Services are made available to You free of charge.

1.7 Please see the commission section below (clause 10) for more details about the commission We receive as part of the provision of the Services.

1.8 The Website Application and the Services are directed to Customers and Energy Suppliers incorporated in the United Kingdom. We do not represent that the content available on the Website Application is appropriate for use or available in any other locations.

2. Other terms that apply to these Terms

2.1 These Terms refer to the following additional terms which may also apply to Your use of the Website Application:

Our Privacy Policy, found here: https://www.tarifftribe.co.uk/privacy-policy, which sets out how We may use the data provided by the Customer in respect of the Website Application and the Services;

2.2 It is important that You read the information contained in the Privacy Policy.

3. How to contact Us

3.1 To contact Us if You need more information as to the Website Application, the Services, these Terms, or to provide feedback, please contact Us:

as set out at: https://tarifftribe.co.uk/contact; or
support@tarifftribe.co.uk.

3.2 To contact Us to make a complaint to Us, please contact Us as set out at: https://www.tarifftribe.co.uk/complaints.

4. We may make changes to these Terms

4.1 We reserve the right to make amendments to these Terms from time to time. If We make changes to these Terms, then We will:

ensure that the amended Terms are available for You on the Website Application; and
contact You by email or via the Website Application to confirm that there have been amendments to the Terms.

4.2 If You do not agree to the changes made by Us in respect of the Terms, then You must immediately cease use of the Website Application and the Services.

5. We may make changes to the Website Application and/or the Services

5.1 We may update and make changes to the Website Application and/or the Services from time to time, including, without limit, to improve performance, enhance functionality, reflect changes to the operating system or to reflect any other business needs or requirements.

5.2 If You choose not to install any such updates, You must not continue using the Website Application and/or the Services, but if You choose to install any such updates, You will have accepted these Terms.

6. We may suspend or withdraw the Website Application

6.1 We do not guarantee that the Website Application, or any content on or accessible on the Website Application, will always be:

available, error free or uninterrupted; and/or
compatible with all or any hardware and software which You may use.

6.2 We may suspend, withdraw or restrict the availability of all or any part of the Website Application, for maintenance or business and operational reasons or to comply with Our legal and regulatory requirements.

6.3 We will try to give You reasonable notice of any suspension or withdrawal of the Website Application.

6.4 Please contact Us at our dedicated support email address at: support@tarifftribe.co.uk to discuss any issues related to the interruption of the Website Application and/or the Services.

7. Website Application

7.1 We agree to let You use the Website Application and the Services as permitted in these Terms. The licence is personal to You and You may not transfer the licence to someone else, whether for money, for anything else or for free.

7.2 By using the Website Application You consent to Us collecting the following information from appropriate third parties if not already provided by You:

if You are a Customer:
1. Your company name and number;
2. details about Your business premises and meters associated with the Customer's business premises;
3. details about Your existing energy contracts and energy consumption;
4. Your credit score; and
5. (or if applicable, a third party nominated by Us) Your smart meter data, in accordance with the procedure set out in Our Privacy Policy, found here: https://www.tarifftribe.co.uk/privacy-policy .
If You are a Customer who is not an incorporated company:
1. date of birth of relevant company representatives; and
2. Your business bank account details;
We collect Your smart meter data:
1. to enable You to use the Website Application and the Services;
2. for Our business purposes only; and
3. to share with third party businesses with which We have entered into partnership agreements to offer you additional services.
Subject to complying with these Terms, You may:
1. use the Website Application and any supplementary update of the Website Application incorporating upgrades, patches and corrections of any errors, as We may provide to You, strictly for business purposes only;
2. use any Documentation to support Your permitted use of the Website Application and the Services;
3. if You are a Customer, make further copies of any contractual documentation provided by an Energy Supplier for the supply of energy to You as part of an Energy Bundle.

Third party websites or resources

7.5 We are not responsible to You for any losses, damages, liabilities, claims or costs and expenses where the Website Application links to other websites or resources provided by third parties. These links are provided for Your information only. Such links should not be interpreted as approval by Us of those linked websites or information You may obtain from them.

7.6 We have no control over the contents of those websites or resources. You will need to make Your own independent judgement about whether to use any such independent websites.

Do not rely on the information on the Website Application

7.7 The content on the Website Application is provided to You for general information only and is not intended to amount to advice on which You should rely. We recommend that You obtain professional or specialist advice before taking, or refraining from, any action on the basis of the Website Application.

7.8 Where We use data:

from third parties to provide You with the Services, We are not liable for any errors or inaccuracies in such data; or
provided by You as part of the Services, We will have no liability to You for any damage caused by errors, inaccuracies or omissions in any data, information or instructions provided to Us by You in connection with the Services or any action taken by Us at the Your discretion.

7.9 Although We will make reasonable efforts to update information on Our Website Application, We make no representations, warranties or guarantees, whether express or implied, that the content on the Website Application is accurate, complete or up to date.

Uploading Content to the Website Application

7.10 If You are an Energy Supplier, You may be permitted to upload information and/or content to the Website Application, solely for the purpose of bidding for the supply of energy to Customers as part of an Energy Bundle, including energy pricing data. Where an Energy Supplier uploads information and/or content to the Website Application:

We own Your information and content and We may use, store and copy that information and/or content for Our own business purposes and to distribute it and make it available to others;
We have the right to remove any information and/or content You upload to the Website Application if such information and/or content does not comply with the Acceptable Use Restrictions as set out under clause 13;
if You wish to contact Us in relation to any information and/or content that We have removed from Our Website Application, please contact: support@tarifftribe.co.uk.

8. Licence Restrictions

8.1 You agree that You will:

not rent, lease, sub-license, loan, provide or otherwise make available, the Website Application or the Services in any form, in whole or in part to any third party without Our prior written consent;
not copy the Website Application, Documentation or Services, except as part of the normal use of the Website Application or where it is necessary for the purposes of back up (as set out under clause 7.4) or operational security;
not extract data from the Services or Website Application without Our prior written consent, except that if You are an Energy Supplier, You may extract business data and/or information only provided by Customers on the Website Application, strictly for the use by You to bid for the provision of energy supply by Customers as part of an Energy Bundle;
not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Website Application or the Services nor attempt to do any such things;
not copy, modify, alter, vary, adapt, translate, merge, the whole or any part of the Website Application, nor permit the Website Application or any part of it to be combined with, or become incorporated in, any other programs; and
not make any copy of the Documentation and in any event Your use of the Documentation will at all times be subject to this clause 8 and clause 13.

9. Keeping Your account safe

9.1 We may provide You with a user identification code, password or other piece of information as We require as part of Our security procedures and You must:

ensure that such information is kept confidential; and
not disclose such information to any third party.

9.2 We may have the right to disable any user identification code or password, whether chosen by You or allocated to You by Us at any time, if in Our reasonable opinion, You have failed to comply with any provisions of these Terms.

9.3 If You know or suspect that anyone other than You knows Your identification code, password or any other piece of information given to You by Us in respect of Your account security, You must notify Us immediately at: support@tarifftribe.co.uk.

10. Commission

10.1 We receive commission in respect of the Services from Energy Suppliers depending on whether Customers:

switch their energy supply to a new Energy Supplier; or renew their contract with their existing Energy Supplier,
and pay their energy bill(s) to the relevant Energy Supplier.("Commission").

10.2 The Commission is the payment We are entitled to receive from the Supplier as a result of the Customer entering into the Contract. The commission is paid to the Supplier by the Customer via their energy bill and is determined by an increase to the customer unit rate. This increase is determined by Us and is 0.8 pence per kWh for electricity 0.7 pence per kWh for gas (“Uplift”).

10.3 Payment of the Commission by the Energy Supplier to Us is conditional upon, and subject to, the Customer’s payment of their energy bills to the Energy Supplier in accordance with the relevant energy supply contract. If the Customer does not pay all or any part of their energy bills, or if the Energy Supplier does not receive payment from the Customer for any reason, no Commission (or a pro-rated Commission, as applicable) will be payable to Us in respect of any unpaid sums.

10.4 The total Commission in any Contract can be calculated as follows, where the energy consumption is the total kWh consumed for the duration of the Contract (normally 12 months):

Commission = Uplift x energy consumption

10.5 If Customers have any questions regarding the calculation of Your energy, please contact: support@tarifftribe.co.uk

11. Your obligations

11.1 You must:

provide Us with:
1. all necessary co-operation in relation to these Terms;
2. all necessary and prompt access to any information which may be required by Us and ensure that such information is true, accurate, complete, reliable and current in all aspects;
comply with the acceptable use restrictions set out under clause 14 of these Terms;
comply with all applicable laws and regulations with respect to Your activities under these Terms;
ensure that Your network and systems comply with the relevant specifications, if any, provided by Us from time to time;
not attempt to gain unauthorised access to the Website Application, the server on which Our Website Application is stored or any server, computer or database connected to Our Website Application or any other equipment or network connected to the Website Application;
not interfere with, damage or disrupt any software connected with the Website Application or any equipment or network or software owned or used by any third party on which this Website Application relies in any way; and
comply at all times with these Terms.

11.2 If You are a Customer, You may be required to provide Us with a letter of authority , to allow Us to contact Your current or future Energy Supplier (as applicable) in respect of Your contract with them, for the collection, use and sharing of Your smart meter data. You can request any authority granted, be removed by emailing support@tariftribe.co.uk referencing the details of the original letter of authority.

12. Obligations specific to Energy Suppliers

12.1 The obligations contained in this clause 12 apply to Energy Suppliers only and are in addition to the obligations set out under clause 11 above.

12.2 Energy Suppliers must:

not engage in any malicious or fraudulent activities within the Website Application, including but not limited to, collusion, price manipulation or any other activities intended to undermine the process of bidding for energy supply to Customers;
ensure that each bid made by an Energy Supplier in respect of the proposed supply of energy to a Customer as part of an Energy Bundle: (i) accurately reflects its commitments set out in these Terms; (ii) is binding and cannot be altered after the bid is made by the Energy Supplier; (iii) accurately reflects the Energy Supplier's energy prices as at the time of the bid; and (iv) is enforceable under applicable laws;
maintain the confidentiality of any sensitive information or proprietary data obtained by the Energy Supplier through its engagement with the Website Application and/or the Services;
provide Us with energy tariff price data related to specific Customer profiles; and
provide Us with template contracts for the supply of energy to Customers.

13. Acceptable Use Restrictions

13.1 You must not:

use the Website Application and/or the Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms;
act fraudulently or maliciously, for example, by hacking into or inserting malicious code such as viruses, trojans, worms, logic bombs or other harmful data, into the Website Application, Services or any operating system;
infringe; (i) Our intellectual property rights; or (ii) the rights of any third party, in relation to the Your use of the Website Application and/or the Services, including by submission of any material (to the extent that such use is not permitted by these Terms);
transmit any material that is defamatory, offensive or otherwise objectionable in relation to Your use of the Website Application and/or the Services;
use the Website Application in a way that could damage, disable, overburden, impair or compromise Our system security or interfere with other users of the Website Application and/or Services; and
collect or harvest any information or data from the Website Application, the Services, Our systems, except as set out in clause 8.1(c); or
attempt to decipher any transmissions to or from the servers running any Services.

14. Intellectual Property Rights

14.1 All intellectual property rights in the Website Application, the Documentation and the Services throughout the world belong to Us (or Our licensors, as applicable) and the rights in the Website Application and Services are licensed (but not sold) to You.

14.2 Except as expressly stated herein, these Terms do not grant You any ownership of any intellectual property rights in, or to, the Website Application, the Documentation or the Services, other than the right to use them in accordance with these Terms.

15. Viruses

We do not guarantee that the Website Application will be secure or free from bugs or viruses. You are responsible for configuring Your information technology, computer programs and platform to access Our Website Application. You should use Your own virus protection software.

16. We may end Your rights to use the Website Application and the Services if You break these Terms

16.1 Without prejudice to any other rights or remedies that We have, We will be entitled to terminate or suspend Your use of the Website Application and/or the Services immediately upon written notice to You, in the event that:

You commit a material breach of these Terms and (if such material breach is capable of remedy) You fail to remedy that breach within 14 (fourteen) days after being notified by Us to do so;
We have reasonable grounds to suspect that You have committed or attempted to commit any fraud against Us;
You persistently breach any of Your obligations under these Terms;
You are declared or become insolvent, have a moratorium declared in respect of any indebtedness, enter into administration, receivership, administrative receivership or liquidation or threaten to do any of these things, take or suffer any similar action in any jurisdiction or any step is taken by You in respect of any of these circumstances.

16.2 If We terminate or suspend Your rights to use the Website Application and/or the Services, You must:

immediately stop all activities authorised by these Terms including any use of the Website Application and/or the Services;
delete or remove all Documentation from all devices in Your possession and immediately destroy all copies of Documentation which You have and confirm to Us once You have done this, except in respect of any contractual documentation provided by an Energy Supplier for the supply of energy as part of an Energy Bundle if You are a Customer.

17. Liability

17.1 Reference to liability in this clause 17 includes every kind of liability arising under or in connection with these Terms including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.

17.2 This clause 17 does not exclude or limit in any way Our liability to You where it would be unlawful to do so, including for:

death or personal injury caused by Our negligence;
fraud or fraudulent misrepresentation.

17.3 We will not be liable to You for:

any business losses (including loss of profits, loss of business, wasted expenditure, loss or corruption of data or information); or
any indirect, special or consequential losses or damages, which You may suffer or incur in connection with Your use of the Website Application, Documentation and/or the Services.

17.4 You will be liable to Us, if:

Your use of the Website Application and/or Services infringes Our intellectual property rights and/or those of any third party, as set out under clause 13(c);
You are an Energy Supplier, You fail to maintain the confidentiality of any sensitive information or proprietary data through Your engagement with the Website Application and/or the Services as set out under clause 12.2(c);
You are an Energy Supplier, You extract data from the Website Application related to energy pricing; or
any information which You are required to provide under these Terms is not true, accurate, complete, reliable and current in all aspects as set out under clause 11.1(a)(ii).

17.5 If Our provision of the Website Application and/or the Services is affected by an event outside of Our reasonable control ("Force Majeure Event"), then We will not be liable to You, by reason of delay in performance, or non-performance, of any of Our obligations. However, We will:

notify You as soon as possible of the Force Majeure Event and keep You informed of the continuance of the Force Majeure Event and any relevant change of circumstances whilst such Force Majeure Event continues; and
take steps to minimise the effects of the Force Majeure Event on the performance of Our obligations.

17.6 The Website Application and the Services have not been developed to meet Your individual requirements. Please check that the functions of the Website Application and the Services meet Your requirements.

17.7 Except as expressly provided and specifically provided in these Terms:

You assume sole responsibility for the results obtained from the use of the Services by You and for any conclusions arising from Your use of the Services;
We make no guarantee that the Customer's use of the Website Application and/or Services will result in any cost savings to the Customer;
We make no guarantee that Customer's will be able to enter into an energy contract with Energy Suppliers;
the responsibility for verifying information and managing the Customer's energy contracts with Energy Suppliers remains with the Customer;
all warranties, representations, conditions and all other terms of any kind whatsoever implied into these Terms are, to the fullest extent permitted by applicable laws, excluded from these Terms; and
the Services are provided on an "as is" basis.

18. Assigning these Terms

18.1 We may at any time assign, transfer, subcontract, charge, mortgage, delegate, declare a trust over or deal in any other manner with Our rights and obligations under these Terms. We will always tell You in writing if this happens and We will ensure that doing so will not affect Your rights under these Terms.

18.2 You must not assign, transfer, subcontract, charge, mortgage, delegate, declare a trust over or deal in any other manner with Your rights and obligations under these Terms unless We agree in writing.

19. Other important terms

19.1 Third party rights. These Terms do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of these Terms.

19.2 Personal information. Your personal information will only be used in accordance with Our Privacy Policy which can be accessed here: https://www.tarifftribe.co.uk/privacy-policy.

19.3 Dispute Resolution. In the event of any disputes arising in respect of the Website Application, the Services or these Terms, both parties agree to first attempt to resolve the issue amicably through negotiation as soon as reasonably practicable. If the dispute cannot be resolved, then either You or Us will be entitled to commence court proceedings as set out under clauses 19.4 and 19.5.

19.4 Governing law. These Terms, their subject matter and formation, are governed in accordance with the laws of England and Wales.

19.5 Jurisdiction. The Courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising from the Terms, their subject matter or formation.