The website https://tarifftribe.co.uk is owned by Future Energy Associates Ltd. (the data controller), also referred to as ”We”, “we”, “us” or “our”.We respect your privacy and are committed to protecting your personal data. This policy explains how we manage personal and other information of users of Tariff Tribe website and services. You can access and browse our website and remain anonymous without disclosing your personal data. To use the Tariff Tribe service we need to collect a specific set of information about you and your business. The following policy sets out how we handle that data. Personal data
Personal data we collect about you, the legal basis of processing and how long we hold it.Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.In order to offer you our service we may collect, use, store and transfer different kinds of personal data about you as follows:
Signing Up for Tariff Tribe: When you sign up to Tariff Tribe, we gather specific personal data, including your name, email address, organisational details, and information about your energy demand (for more details on the smart meter consent see below). Your data will be retained until you decide to leave the service by closing your account, and for an additional period of two years.
Contacting Us via Email: If you get in touch with us via email, the personal data you provide, such as your email address, message content, and, if applicable, your phone number for callback requests, will be accessible to our small team of staff. This information may also be shared with individuals within our organisation who are best suited to respond to your inquiry. The processing of this data is grounded in our legitimate interest. We will retain this data for a duration of five years starting from the date of your initial contact.
Contacting Us via Email: If you get in touch with us via email, the personal data you provide, such as your email address, message content, and, if applicable, your phone number for callback requests, will be accessible to our small team of staff. This information may also be shared with individuals within our organisation who are best suited to respond to your inquiry. The processing of this data is grounded in our legitimate interest. We will retain this data for a duration of five years starting from the date of your initial contact.
This data will be accessible to our limited staff and might be shared with relevant individuals within our organisation to ensure efficient service delivery. This processing is based on our legitimate interest. We will retain your data for as long as you utilise the service, unless you request otherwise.After the service concludes, your data will be retained for an additional two years. We do not collect any Special Categories of Personal Data about you for this purpose (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. We do not collect or use personal data for any purpose other than those indicated at the time your personal data is volunteered.
If you choose not to provide personal data
We only collect personal data where there is a need to do so to provide a service to you. Where we need to collect your personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to provide you with goods or services. In this case, we may have to cancel a product or service you have with us. We will notify you if this is the case at the time.
Energy data
To use Tariff Tribe we ask for your consent (as the data owner) to collect historic energy data from your smart meter. We do this so that we can provide you with better energy tariff options.
We use n3rgy data service (
https://data.n3rgy.com) to interface with the national smart meter systems to collect, store, manage, and share your Smart Meter data with us. This service is governed by the Smart Energy Code (
https://smartenergycodecompany.co.uk/) with party credentials and Party ID of its parent company, N3RGY LIMITED, incorporated and registered in England and Wales with company number 11203504 whose registered office is at 4 Ovington Drive, Fleet, United Kingdom, GU51 1DF.
N3rgy Data Limited (data processor) requests your consent to access, store and process your energy consumption, generation, and tariff information. If you agree, the following information will be requested from your smart meter on a sign-up to Tariff Tribe and on an ad-hoc basis to update your contract offers:
Energy consumption & generation information for both gas and electricity (where available).
Energy tariff information contains information on the price you are charged for energy consumed.
Information identifying the energy meter (number, location, type).
N3rgy Data Limited does not collect personal contact information and relies on our agreement with you regarding the periods for which your data will be held and processed.
N3rgy data limited provides full visibility and control of the information you have shared with Tariff Tribe via a consumer portal (
https://data.n3rgy.com/consumer) where you can:
Review which organisations have been granted access to your data.
Download a copy of your data held by n3rgy Data Limited.
Withdraw consent for any or all of the organisations listed.
If consent is withdrawn from all organisations, N3rgy Data Limited will also remove your identifiable data from their platforms.
All consumption, generation and tariff information gathered by n3rgy data limited will also be cleared of all personal identifiable data (anonymised) and pooled within a data set which is made available to all organisations who use the n3rgy data limited service. This enables us together with our customers to better understand the way we use, generate and pay for energy, with the intent to further improve our nation’s energy efficiency and carbon reduction. Due to the nature of anonymisation used, it is not possible to identify your data from this wider set, and therefore to remove your contribution.
We will retain this energy data for as long as you remain a user of Tariff Tribe and for one year following the closing of your account with us. You can withdraw consent and ask for your data to be deleted at any time. If you do withdraw consent then we may no longer be able to provide you with a service. If you wish to withdraw consent for accessing your smart meter data please
contact us with subject
Withdraw consent: smart meter. For more information on managing your consent and data privacy see our privacy policy.
Credit data
In order to provide you with an energy contract certain suppliers will require a credit score for your business. Because of this we may collect credit information about your business, so we can offer you a greater range of tariffs. For smaller businesses suppliers use a blended credit score that incorporates information about the company owners. Because of this we ask for consent to access the credit information.
If you decline this consent then it may limit the tariff offers your receive through the platform. You can remove consent for this at any time. See details below under ‘Your rights’.
Cookies
We use cookies, and similar technologies to improve and customise our website. This information helps us so we can improve our site for all our visitors and helps us make ongoing improvements so that the information on our pages can be updated and remains relevant and useful to you. For example, to facilitate your access to our websites without re-entering your login details; to understand your usage of our services; to determine whether our emails are opened and acted upon; and to understand you and present you with advertising relevant to your interests. More information about our cookies and how we use them is set out below.
Device data
Device data that Tariff Tribe collects includes:
Technical information: your internet domain name ( e.g. your internet service provider), and Internet Protocol (IP) address you used to connect to the internet, your login information, browser type and version, (e.g. Google Chrome, Mozilla Firefox), time zone setting, browser plug-in types and versions, operating system (e.g. Windows 10, macOS) and platform;
Information about you: If you use any of the other websites we operate or services we provide then we may receive information about you. We work with third parties (including for example business partners, sub-contractors in technical, analytics providers and credit reference agencies), and may receive information about you from them.
Our data collection tools
Cookies
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies can help a website to arrange content to match your preferred interests more quickly - most major websites use cookies. Cookies alone cannot be used to identify you.
A cookie will typically contain the name of the domain from which the cookie has come; the "lifetime" of the cookie; and a value, usually a randomly generated unique number.
Two types of cookies are used on this website:
Session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.
Persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
How Cookies Are Used On This Site
Session Cookies are used:
Persistent Cookies are used:
To help us recognise you as a unique visitor (using a number, you cannot be identified personally) when you return to our website.
To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.
Third Party Cookies
In addition to cookies that we generate, for the purposes outlined above, we also use cookies from third parties to improve website performance. These are listed below.
Cookie Name: \_gid, \_ga, \gat\\*
◦ Cookie Purpose: Web Analytics tracking for Google Analytics
Managing Cookies
Disabling, Enabling & Rejecting Cookies
You may change your browser settings to notify you when they receive a cookie, so the individual can choose whether to accept it; disable existing cookies; or automatically reject cookies. These settings can be usually found in the Settings or Privacy tab of your browser. It is important to note that if cookies are disabled, you may not be able to use all the interactive features of our site, you might not be able to use all the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Deleting Stored Cookies
You can easily delete any cookies that have been installed in the cookie folder of your browser. In any browser, simply select "Help" in your Settings menu, and type in "cookies", this will take you to information on where to find your cookie folder.
Location Data
You have some choices over whether this information is accessible from your device. Location data, depending on the nature of your device, may be configurable to turn on or off. Often, these controls are in the device's settings menu. If you have questions about how to disable your device's location services, we recommend you contact your mobile service carrier or your device manufacturer.
To Learn More
To learn more about cookies and how to manage them, including device-specific instructions, you can visit
www.aboutcookies.org Security and encryption
Future Energy Associates takes appropriate measures to ensure we keep your information secure, accurate and up to date. We take great care to ensure that our websites operate at the highest security levels, using industry-standard secure server software (SSL) and that our suppliers are committed to best practices in digital security. We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data. We ensure that your personal data will not be disclosed to other institutions and authorities except if required by law or other regulations or unless we have already sought your consent.
Sharing your information with other organisations
Future Energy Associates will not sell your information to any third party. We may share your information with third parties where we have a legal duty to do so, to provide you with a service you have asked for, or where you have given explicit permission for us to do so. For example, if we find you an energy contract there is a requirement to share your business details with your new energy supplier for them to switch you to their service.
We never share your raw energy consumption data with third parties. Your energy demand may be shared with suppliers in aggregated form in order that they can provide you with more tailored tariff offerings.
We have contracts in place with all third-party to ensure they are obligated to treat our customers’ personal data in compliance with the Data Protection Act 2018 and ensure privacy, confidentiality, and non-disclosure to any other parties. If Future Energy Associates is acquired by a third party, personal data held by Future Energy Associates will be one of the transferred assets. Any personal data that is transferred to a new owner or newly controlling party will, under the terms of this privacy policy, only be permitted to be used for the same purposes for which it was originally collected by us.
Your right
Your right to access and other rights
You may contact us at any time to ask to see what personal data we hold about you. Please
contact us to request this. Although we may require you to provide proof of your identity in advance, we will aim to respond to your request within one month and we will provide the information without any charge. Under certain circumstances, you may have the data erased, rectified, amended, or completed. Under certain circumstances, you may also object to our processing of your personal data and restrict our processing of your personal data.
Your right to erasure
You may request that we destroy the personal data that we hold about you, provided that there is no legitimate reason for us continuing to hold it. Please contact us to request this.
Your right to complain
If you believe that we have mishandled your data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can report a concern here (but do contact us first, so that we can try and help).
Privacy compliance
Our privacy policy is compliant with the following instruments:
Data Protection Act 2018
The General Data Protection Regulations 2016/679
UK Privacy and Electronic Communications
Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this website. This privacy policy was last updated on the 1st May 2024.
Contact us about our privacy policy
If you have an inquiry or concern about our privacy policy, please contact us at info@tarifftribe.co.uk. If you are not satisfied with our response to your concern you may wish to contact Information Commissioner’s Office (ico.gov.uk). Future Energy Associates LTD is a private limited company registered as an information technology consultancy activities company and limited by guarantee in England and Wales with Companies House. Our company number is 12474709 and our registered office has the address: 6a Hermitage Road, Hermitage Road, London, England, N4 1DB
