If you are unhappy with our service or have concerns, please address your complaint to Dylan Johnson, Complaints Manager, through one of the following channels:
Email: complaints@tarifftribe.co.uk
Phone Number: 07921915741
Post: 6a Hermitage Road, London, England, N4 1DB
If you would prefer a face-to-face meeting to discuss your complaint, please contact us to arrange an appointment with Dylan Johnson.
Please note our working hours are from 9.00 am to 5.00 pm, Monday to Friday.
We will acknowledge your complaint within one working day of receipt and begin our investigation. Our team will review the relevant details and work to resolve the issue in a fair and timely manner. You will receive updates at least every two working days, and we aim to resolve all complaints within seven working days.
If the complaint requires more time, we will keep you informed of the progress and our continued efforts.
We maintain a high standard of communication throughout the complaint process, keeping you informed of the status of your complaint through your preferred contact method.
All complaints will be logged, tracked, and recorded. We treat all complaints with the utmost courtesy and respect. These records will be retained as per industry standards.
If we are unable to resolve your complaint to your satisfaction within seven working days, or if you have received a deadlock letter, you can escalate your complaint to:
Email: enquiry@energyombudsman.org
Phone Number: 0330 440 1624
Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9D
Additionally, you may contact Citizens Advice for independent advice at any stage during your complaint process:
Phone Number: 03454 040 506
Website: www.citizensadvice.org.uk
We monitor and review all complaints to identify opportunities for continuous improvement in our services and customer experience.
We strive to resolve complaints fairly and efficiently. Whether a complaint leads to an apology, a goodwill gesture, or compensation, we adhere to standard resolution methods to ensure your satisfaction.
Tariff Tribe values your business and takes all complaints seriously. We encourage you to reach out with any concerns or feedback to ensure your complete satisfaction with our services.
